Frequently Asked Questions & Office Policies
FAQ
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No. Since sessions are treatment oriented like a physical therapy or medical appointment, gift certificates are not available.
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The appointment time scheduled is the time allotted to the table - I aim to provide the full 60/75/90 minutes of table time. To ensure this, I request that clients arrive 5 minutes prior to their appointment time to discuss their needs and get settled. Arriving right at the appointment time is fine, however, I cannot guarantee the full table time. APPOINTMENT TIME = TABLE TIME
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Your session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.
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Prior to treatment, feel free to ask any questions about techniques or the upcoming session. During the session, make yourself comfortable. I will either gently move you or tell you what is needed throughout the session (such as lifting your arm). If you have any questions regarding the session, what you are experiencing, or about the particular technique you are receiving, feel free to ask at any time. Additionally, if during your session you need adjustments to pressure, temperature, music, or anything else pertaining to your session, please let me know.
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Many of my manual therapy techniques are best performed with the client unclothed, however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.
I will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet and blanket.
Attire for Dynamic Orthopedic Cupping sessions must allow for movement, so short shorts and a sports bra or anything that allows free movement with access to skin is best.
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You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.
Dynamic Orthopedic Cupping sessions will involve movement on top of the table, appropriate attire is required; short shorts and a sports bra or anything that allows free movement with access to skin is best.
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Yes.
DO NOT GET BODYWORK/MASSAGE IF YOU ARE SICK OR MAY BE GETTING SICK
That’s why it’s imperative that, before you begin your session we have a general health intake. It is very important that you inform me of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
Cupping therapy cannot be performed on those taking blood thinners, have active skin irritation/infection, or thinner skin.
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Cupping may not be appropriate with certain conditions, including bleeding disorders or blood-thinning medications, active skin infections or open wounds, severe edema, suspected or known deep vein thrombosis, certain serious heart, kidney, or liver conditions, cancer, pregnancy in some treatment areas, or other medical concerns. Please let me know about relevant health conditions or medications before treatment so we can determine whether cupping is appropriate for you.
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CBD lotion may not be appropriate if you have a known or suspected allergy, are pregnant or breastfeeding, or have other relevant health conditions or medication concerns. Please let me know before treatment if any of these apply, and check with your healthcare provider when appropriate.
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Please review the following before booking. Buccal and intraoral massage may need to be postponed, avoided, or modified if any of the following apply.
Do not proceed without appropriate clearance or until the condition has resolved:
Active cold sores
Recent facial, head, scalp, neck, or oral injury or surgery
Recent skin treatments such as:
Laser treatments
High-level chemical peels
Microneedling
Tattoos in the treatment area
Recent Botox, fillers, or facial threads
Acute dental issues
Lymph node removal, lymphatic infection, or lymphatic blockage involving the head or neck
Pregnancy or trying to conceive
Epilepsy
Currently undergoing cancer treatment
Infectious disease
Proceed with caution and discuss with your practitioner if you have:
Unmanaged acne
Recent laser hair removal, waxing, or other exfoliating/hair-removal treatments
Botox, fillers, or facial threads even after the recommended waiting period
A history of cold sores
Use of medications, supplements, or herbs that thin the blood
Sensitive skin or rosacea
Important: If you are unsure whether any of these apply to you, please contact J9Massage & Beyond before your appointment or consult the appropriate healthcare professional.
Office Policies
Cancellation Policy
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will automatically be charged 50% of your appointment fee. Initial Consultation cancellations will adhere to the sick policy.
Sick Policy
Cancellations due to illness will adhere to the 24 hour cancellation policy, however, the 50% fee will go towards your rescheduled appointment, if rescheduled within the following 30 days. Appointments scheduled beyond 30 days of the cancelled due to illness appointment will not be considered ‘rescheduled appointments’.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If the client shows up late within the first 15 minutes of the session, a shortened session will be given and the full amount will be charged; if the client shows up more than 15 minutes late, the session will be terminated and the client will be charged 50% of the fee for the session. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Payment
I accept cash, check, Venmo, and credit card payments. Payment is expected at the time of service. A $5 discount is available for payment by cash or check. Gratuity is optional and never expected. A $30 fee will be charged for returned checks. In the event a refund is given, it will be issued less any applicable credit card processing fees.
Scope of Practice
In the event that the needs of the client should surpass my scope of practice, information or referrals will be provided to assist the client accordingly.
Client/Therapist Relationship
These sessions are therapeutic and non-sexual in nature. If the client violates this part of the professional relationship the session will be immediately terminated and the client will not be reimbursed.
Confidentiality/HIPAA
All health and personal information shared during treatment is kept confidential and protected in accordance with HIPAA. Information will not be disclosed to others without your written permission except when disclosure is required by law, including situations involving suspected child abuse or a valid legal subpoena. With your written consent, relevant information may be shared with other healthcare providers involved in your care.
Email Communications
Email addresses provided through booking or intake may be added to the J9Massage & Beyond email list for occasional updates (fewer than 3 emails per month). You may unsubscribe at any time. Your contact information will not be sold, rented, or shared with third parties for marketing purposes.